Plans & Billing

fdback.io has three plans: Free, Pro and Enterprise. See current prices on the pricing page.

What's included

Pro and Enterprise also include:

• A custom domain and custom favicon, with no fdback.io branding on your board
• Jira, Linear and Asana integrations, and App Store and Google Play reviews
• API access: the REST API, the MCP server and Zapier
• AI auto-tagging, private post types, and hiding customer names
• For live chat: answers from your docs, chat translation, and custom AI agent images

Pro comes with a 7-day free trial, Enterprise with 14 days.

Billing

The workspace owner manages billing in Settings → Billing:

• Current plan: your plan, price, renewal date and payment method, with Manage billing to update card details.
• Usage: workspaces, AI chats, integrations and automation rules against your plan's limits.
• Plans: switch between monthly and yearly, Upgrade or Downgrade. Upgrades apply right away, prorated; unused time is credited.
• Invoices: every invoice, to view or download as a PDF.

Cancelling

At the bottom of the Billing page, click Cancel plan and, if you like, tell us why. You keep your plan until the end of the period you've paid for, and can undo the cancellation until then with Keep Pro (or Keep Enterprise). After a downgrade to Free, workspaces beyond the first become read-only, and automation rules over the limit are paused.

Refer a friend

Open Refer a friend from your account menu and share your link. Your friend gets $15 off their first invoice, and you get $15 credit once they pay. Credits never expire and apply to your next invoice automatically, for up to 12 referrals a year.

Inactive workspaces

Workspaces on the Free plan with no team activity for 180 days are scheduled for deletion. The owner and admins get an email 30 days before, and a reminder 7 days before. Any activity in the dashboard or through the API cancels it.